To request an urgent appointment for today or tomorrow (Monday to Friday)

• Book an appointment online via [Insert link of Clinical Provider]
• Use an online form [insert times OC is available, e.g. 24/7] to request an appointment. We will respond within [insert OC response time, e.g. 2 hours] when we are open. We are open Monday to Friday, 0am to 0pm
• Phone us Monday to Friday, 0am to 0pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 0am to 0pm

To request a routine appointment in the next 7 days

• Book an appointment online via [Insert link of Clinical Provider]
• Use an online form [insert times OC is available, e.g. 24/7] to request an appointment. We will respond within [insert OC response time, e.g. 2 hours] when we are open. We are open Monday to Friday, 0am to 0pm
• Phone us Monday to Friday, 0am to 0pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 0am to 0pm
• Use the NHS App to book a screening test or vaccination

However you choose to contact us we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

As part of the Government’s plans to improve healthcare we are now open three mornings per week *from 7am (see above for start times and days), mainly to see patients who are unable to attend during the day for their appointment. Please note no reception staff are on duty at these times, and you will therefore not be able to contact the Practice by phone. If you are late for an early morning appointment you will not be seen. If you need to cancel you appointment within 24 hours please either phone, text facility, or use the website form. When you arrive for your appointment please wait in the waiting room and one of the doctor’s will call you.

This service will be for routine medical conditions and is not an emergency service. The service is limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation.

Patients will therefore not be able to have blood tests, smear tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, or dressings or ear syringing, but will have to return for a day-time appointment if these services are required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.

If you become unwell after 6:00pm please call NHS 24 as usual – 111

More information on GP Extended Hours

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice